Your company values are perfect. So why does nobody care?

Most organisations have carefully crafted values. Far fewer use them to guide decisions or hold leaders to account. Erika Clegg explains why generic values fail to shape culture and what turns corporate language into a practical framework for behaviour.

I am often told that a company's values are absolutely right but just don’t seem to be influencing culture. In an increasingly fractious world good culture is the difference between a company thriving and failing. Meanwhile people across the business are scratching their heads about how to achieve it.

Now, we all know that behaviours, not values statements, create culture. But it’s nigh on impossible to support behavioural consistency without some kind of framework. And that’s where values – contextualised with the pull of vision, and push of purpose – come in.

Why company values fail to shape culture

Undoubtedly the values this company has will have taken some work to get to. They were developed carefully. People were consulted. The board signed them off. They're on the website, in the handbook and quite likely to be framed behind reception too. Yet nobody – neither team, nor customers, nor even the board – pays much attention to them.

This is not because values don't matter. In fact, I would argue the opposite. At a time when trust is increasingly hard won and easily lost values matter more than ever. The problem is that many organisations have confused saying values with actually having values.

How company values can build trust

In January global communications agency Edelman published its 2026 Trust Barometer, revealing continuing declines in trust across institutions, politicians and corporates. Their theme for this year is insularity. People, they suggest, are increasingly turning away from things they do not trust and towards things that feel more aligned with their own beliefs, priorities and communities.

You can see this everywhere. The old assumption that people will simply accept what an organisation says about itself has disappeared. Deference has died and we have entered a prove-it era. And this is where I come back to values.

Because if trust is built on consistency, then values should be one of the most powerful tools available to leaders. Values should help people make better decisions, behave more consistently and understand what matters. Values should provide guidance when circumstances are unclear and confidence when choices are difficult. Instead, many values sets are ignored.

What are junk values?

The phenomenon of values that look attractive but provide very little nourishment are easy to spot. Like junk food they are often easy to grab and superficially appealing but ultimately they do very little to sustain performance or shape behaviour.

Usually untrue, inevitably unlived, you can spot a junk value by its style: very often a list of familiar words along the lines of Respect, Integrity, Collaboration, Diversity … you’ll know them all as you’ve seen them everywhere, possibly even in your own organisation.

The problem with these single words is that they’re not only ubiquitous but also very easily misunderstood. Often when I work with leadership groups I invite them to pick a word – passion, maybe – and then each define it. Unfailingly everyone’s description is different.

Values only become useful when people can recognise them in action. If they are open to endless interpretation they provide very little practical guidance. They sound admirable but they don't help people decide what to do.

Why values need organisational context

The deeper problem, however, is not the wording. It is the absence of context. Vision tells people where they are heading and purpose explains why the journey matters. Values provide the principles that guide decisions along the way to achieving both those things.

Remove the vision and purpose and values start to feel like a fairly meaningless list of worthy aspirations, and this is why so many values programmes fail.

The values may be perfectly reasonable but they are not rooted deeply enough in the truth of the organisation itself. They do not reflect its challenges, opportunities, ambitions, personality or way of working. Nor are they expressed in language that feels natural to the people who work there.

A logistics company should not sound like a charity. A technology business should not sound like a family-owned manufacturer. No company should sound like a management consultancy except a management consultancy. The language, priorities and practical realities are different. Real values emerge from context. They are rooted in truth, shaped by need and aligned to opportunity.

Why Gen Z can spot values-washing

And this matters now more than ever because younger team members in particular are highly adept at spotting the gap between what organisations say and what they do. Research from Co-operatives UK in 2025 found that 61% of young workers place as much importance on their employer’s values such as green credentials and social responsibility as they do on pay. Meanwhile 42% have considered leaving a role because they felt the organisation lacked sufficient purpose or strong enough values while 40% have turned down or avoided applying to employers they regarded as unethical.

Younger workers appear particularly fluent in spotting inconsistency. They have grown up with social media, review sites and unprecedented access to information. They can compare what an organisation claims to value with how it behaves remarkably quickly, meaning that they can spot values-washing a mile off.

How leaders can make company values matter

To get this right it’s essential that leaders fully understand where their business is going, why it matters and what principles will genuinely help them get there. It requires them to express those principles in language people recognise and to use them consistently enough to become part of everyday decision-making.

Values that are rooted in reality help organisations attract the right people, repel the wrong ones and navigate difficult decisions with greater confidence. Values that are disconnected from context do none of those things.

So if your company values are perfect but nobody seems to care, it may be worth asking whether the problem lies not with the values themselves but with everything that should have surrounded them in the first place.

This article first appeared in The People Space, July 2026.